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Frequently Asked Questions

Affordable Healthcare Services from HomePort
Affordable Healthcare Services from HomePort

You have Questions. We have Answers.

Let's face it, healthcare is confusing. You have questions. That's understandable and it is also good, because that means you are taking your healthcare seriously.

Starting below are the questions we are frequently asked. Simply select the question and you will see our answer. If you have any question that is not answered here, please enter your question in the space provided.

Affordable Healthcare Services from HomePort

Medical Provider Questions

Please click on the question you have to get your answer

1 My doctor is recommending an expensive series of tests and medical treatments. What should I do?

Answer: Go to the “CHP Member Resource Center” and then to “Register a Medical Event”. When we receive your form, we will check pricing and make some recommendations. Then you can decide to proceed with treatment or contact your doctor for other options.

Note: We are not challenging any medical treatment recommended by your doctor. We are only reviewing the price and where you might receive the treatment.

2 Can I use any doctor I choose?

Answer: Yes. Be sure to register your Primary Care Physician (PCP) before scheduling an appointment. If you need to see a specialist, you can also register the specialist. You do not need a referral from your PCP.

Go to the “CHP Member Resource Center” and then to ““Register your Doctor”

3 I want to use a non-traditional form of treatment. How should I proceed?

Answer: Unlike insurance, CHP generally approves any type of recognized medical treatments. Contact us before scheduling your treatment to confirm with us the coverage.

You can also go to the “CHP Member Resource Center” and then to “Register a Medical Event” to request a confirmation of coverage.

4 How about annual wellness exams?

Answer: Yes, included. Treated like any office visit

5 How about labs and other tests?

Answer: Labs are not included with the doctor visit $50 co-pay. Tests may require you to pay a co-pay. Check with HomePort for certification and costs.

6 What are the doctor office visit co-pays?

Answer: $50 for either your Primary Care Physician or a specialist.

7 My doctor has not heard of HomePort or CHP. What should I do?

Answer: This is not uncommon. Almost all medical provides are only familiar with the larger insurance companies.

If you are talking to the medical provider on the telephone before a visit, give the medical provider our telephone number and email. Ask them to contact us.

If you are at the medical provider's office, be sure to give them your ID card. Our contact information is on the back of the ID card. The medical provider can call us for certification.

8 The medical provider is demanding I pay at time of service. What should I do?

Answer: Pay the bill. Get a copy of the billing and the physician's statement describing the services performed. Send to us and we will process a refund to you.

Please go to the “CHP Member Resource Center” and then to the “Medical Event Registration”.

9 My doctor is prescribing medications. What should I do?

Answer: Your CHP plan includes medication discounts.

Go to https://www.mycatamaranrx.com/CASHCARD for pricing and where to purchase.

You can view more frequently asked questions from individuals and families here: