Frequently Asked Questions
You have Questions. We have Answers.
Let's face it, healthcare is confusing. You have questions. That's understandable and it is also good, because that means you are taking your healthcare seriously.
Starting below are the questions we are frequently asked. Simply select the question and you will see our answer. If you have any question that is not answered here, please enter your question in the space provided.
Medical Provider Questions
Please click on the question you have to get your answer
1 My doctor is recommending an expensive series of tests and medical treatments. What should I do?
Note: We are not challenging any medical treatment recommended by your doctor. We are only reviewing the price and where you might receive the treatment.
2 Can I use any doctor I choose?
Go to the “CHP Member Resource Center” and then to ““Register your Doctor”
3 I want to use a non-traditional form of treatment. How should I proceed?
You can also go to the “CHP Member Resource Center” and then to “Register a Medical Event” to request a confirmation of coverage.
4 How about annual wellness exams?
5 How about labs and other tests?
6 What are the doctor office visit co-pays?
7 My doctor has not heard of HomePort or CHP. What should I do?
If you are talking to the medical provider on the telephone before a visit, give the medical provider our telephone number and email. Ask them to contact us.
If you are at the medical provider's office, be sure to give them your ID card. Our contact information is on the back of the ID card. The medical provider can call us for certification.
8 The medical provider is demanding I pay at time of service. What should I do?
Please go to the “CHP Member Resource Center” and then to the “Medical Event Registration”.
9 My doctor is prescribing medications. What should I do?
Go to https://www.mycatamaranrx.com/CASHCARD for pricing and where to purchase.